✅ Application Process:
- Internal Leadership Nomination or Application
- Typing Test – min. 50 WPM
👉 Improve Typing Speed - Business Case Presentation – Strategic approach to scaling or improving quality
- Leadership Interview – Forecasting, budget, escalation handling
- Final Approval – CEO & Executive Ops Panel
🎓 Training & Documentation:
- Zendesk Admin + Explore Training
👉 Zendesk Admin Certification - Digify CX Strategy Playbook – SOPs, Escalation Paths, Workforce Tools
- Client Reporting & QBR Prep Modules
- People & Culture Leadership
📈 Performance Benchmarks:
- Retention & Attrition Targets
- Quality & CSAT Across Campaigns
- Operational Efficiency – SLA delivery
- Forecasting Accuracy – 90%+