✅ Application Process:

1. Internal Leadership Nomination or Application
2. Typing Test – min. 50 WPM
   👉 Improve Typing Speed
3. Business Case Presentation – Strategic approach to scaling or improving quality
4. Leadership Interview – Forecasting, budget, escalation handling
5. Final Approval – CEO & Executive Ops Panel

🎓 Training & Documentation:

• Zendesk Admin + Explore Training
  👉 Zendesk Admin Certification
• Digify CX Strategy Playbook – SOPs, Escalation Paths, Workforce Tools
• Client Reporting & QBR Prep Modules
• People & Culture Leadership

📈 Performance Benchmarks:

• Retention & Attrition Targets
• Quality & CSAT Across Campaigns
• Operational Efficiency – SLA delivery
• Forecasting Accuracy – 90%+