✅ Application Process:

1. Internal Application or Direct CV Submission
2. Typing Test – min. 50 WPM
   👉 Typing Practice
3. Case Study – Manage a small team scenario
4. Leadership Interview – Conflict, KPIs, QA support
5. Final Approval – Operations Manager & HR panel

🎓 Training & Documentation:

• Zendesk Team Leader Training
  👉 Zendesk Supervisor & Reporting Training
• Digify Leadership Program – Coaching, feedback, reporting
• Weekly Calibration & QA Coaching Clinics
• Understanding KPIs, CSAT & SLA Management

📈 Performance Benchmarks:

• Team QA Avg: 90%+
• CSAT: 85–90%+
• Coaching Completion: 100% monthly
• Reporting Accuracy: 100%