✅ Application Process:

1. Submit CV & Cover Letter via Digify Careers Page.
2. Complete Typing Test – min. 45 WPM with 90%+ accuracy
   👉 Take Typing Test
3. Customer Service Assessment – Scenarios & empathy questions
4. Panel Interview – Communication skills & Zendesk basics
5. Final Stage – Culture fit and availability check

🎓 Training & Documentation:

Once hired, agents go through:
 

• Zendesk Agent Essentials
  👉 Zendesk Agent Training
• Internal Tools 101 – Slack, CRM, macros, ticket tagging
• Tone of Voice & Brand Training
• Simulated Chats & Ticket Handling

📈 Performance Benchmarks:

• Typing: 45+ WPM
• CSAT Target: 85%+
• Quality Score: 90%+
• AHT: Varies by client (target shared during onboarding)