Training the Talent that Powers CX Excellence
At Digify BPO, we’re not just building teams—we’re building capability. As the world’s first Zendesk-focused BPO, our edge is our people, and our people thrive through training, coaching, and continuous learning. That’s where our Learning & Development (L&D) professionals come in.
If you're passionate about helping others grow, aligning learning with business outcomes, and creating impact in a digital-first environment, you might be the next great addition to our L&D team.
🔹 1. Deep Understanding of Zendesk CX Ecosystem
L&D at Digify isn’t just about generic onboarding—it’s about enabling Zendesk-specific skills across different roles. From agents and QA specialists to Team Leaders and Ops Managers, our L&D team tailors training content to support the Zendesk platform, omnichannel service, and CX workflows.
🎓 Start here:
👉 Zendesk Training & Certification Portal
🔹 2. Needs Analysis & Skill Mapping
A great L&D pro doesn’t create courses just for the sake of it—they build learning strategies aligned with operational needs. You’ll work closely with department heads to:
- Identify skill gaps
- Define learning objectives
- Develop development paths based on job roles and performance data
📊 Your superpower: data-informed learning design.
🔹 3. Content Creation & Delivery Expertise
Whether it's a Zendesk 101 session, soft skills workshop, or leadership accelerator program, you should be able to design and deliver engaging learning experiences—both in-person and online.
Great L&D at Digify means:
- Microlearning formats
- Real-time coaching opportunities
- Clear, practical takeaways
- Blending theory with real CX scenarios
🔹 4. Platform-Savvy & Digitally Agile
We’re a digital-first company. You’ll need to be comfortable using (and teaching others to use):
- Zendesk Explore & reporting tools
- Learning Management Systems (LMS)
- Collaboration platforms (Google Workspace, Slack, Zoom)
- AI tools and simulations for training innovation
📲 The ability to scale learning through technology is a must.
🔹 5. Assessment & Feedback Culture
L&D isn’t a checkbox—it’s a performance driver. You’ll develop clear KPIs for training outcomes, use feedback loops to improve sessions, and report on the impact of learning initiatives.
🎯 Example KPIs:
- Time to proficiency
- Quality score improvement
- CSAT after training
- Internal promotion rates
🔹 6. People-Centric Coaching & Mentorship
Beyond content, great L&D pros are mentors and motivators. They encourage continuous learning, promote growth mindsets, and create safe spaces for skill building.
You’ll support career development journeys, run coaching circles, and champion internal mobility.
What We’re Looking For:
- 2–5 years in L&D, instructional design, or corporate training (BPO experience a plus)
- Familiarity with Zendesk or willingness to become certified
- Strong facilitation, communication, and coaching skills
- Creativity in instructional design and training formats
- Data-driven mindset and project management ability
Why L&D at Digify BPO?
🌱 Grow People, Grow Careers – Be the reason someone gets promoted, finds purpose, or masters a skill they never thought they could.
💻 Work with Global Tools – Leverage the latest in Zendesk, AI, and CX tech.
🌍 Build for Scale – Help shape scalable learning programs across South Africa, the UK, USA, and Australia.
🎯 Own Your Impact – L&D is central to our performance, retention, and culture strategies. Your role matters—every day.
📩 Ready to develop the teams that deliver world-class CX?
Email info@digifybpo.com or visit www.digifybpo.com to learn more.
Let’s build confident teams—and careers—together.